PaceNotes Terms
These terms are an agreement between you and Rising Creek Construction LLC, Springtown, Texas ("we", "us"), which runs PaceNotes. By signing in or using PaceNotes you agree to them. Our Privacy Policy explains how we handle your data.
The service
PaceNotes listens to conversations you choose, shows or speaks short tips, and writes notes afterwards. Its tips and notes come from AI models and can be wrong. Check anything that affects money, contracts, safety or legal duties before you rely on it.
Who can use it
You must be 18 or older. If you use PaceNotes for a company, you confirm you can agree for that company.
Price and billing
- The plan is billed monthly in advance at the price shown at checkout, in US dollars. It renews each month until you cancel. Taxes are added where the law requires them.
- You can cancel at any time. If you pay through Stripe, our payment processor, cancel from your billing page, which is linked from Settings and from the buy page. If you subscribed through Tread Connection and its billing provider, cancel through that billing provider. Cancelling takes effect at the end of the month you paid for, and you keep access until then.
- We email you at least 14 days before we charge a new price. If you do not want the new price, cancel before the renewal.
- An introductory or onboarding offer is described where you accept it, and that description is part of these terms. Unless it says otherwise, it covers the first month only and the regular price applies after that.
- If you are not satisfied, email jakemauldin@risingcreek.ai within 30 days of your first payment and we will refund that payment. We refund it by hand, to the card you paid with. If an offer states different refund terms, those apply to that offer. Refunds the law requires still apply.
- If a renewal payment does not go through, your plan stays on for 3 days while we try again, then it ends.
- A refund does not end your plan by itself. If you want the plan to end, cancel it.
- Top-up packs are priced when you buy them, as described below, and are paid separately from the plan.
Top-ups
- Your plan includes a daily allowance of minutes. When you want more, you can buy a pack of extra minutes in the web app or the browser extension. The pack sizes and prices are shown before you pay, and you pay by card through Stripe.
- Minutes you buy go into a bank. Banked minutes do not expire while your account is active. They are used after your daily allowance, and a daily limit still applies to each day's total.
- Auto top-up is optional and off until you turn it on. When you turn it on you agree to a line that states the pack and price, the point at which it buys, and your monthly limit, for example: "Charge my saved card the pack price for 5 hours whenever my banked minutes drop below 60 minutes, up to my monthly limit. Email me every time. I can turn this off anytime." The line in the app shows the actual pack price and limit. We never charge past your monthly limit, we email you every time we charge, and you can turn auto top-up off at any time in Settings. If a charge fails, auto top-up turns itself off.
- If you have unused top-up minutes, email jakemauldin@risingcreek.ai within 30 days of the purchase and we will refund the unused part. A refund takes the matching minutes back out of your bank.
Acceptable use
- Do not record or transcribe anyone without the consent the law requires where you and they are. You promise to give any notice and get any consent that the law of each party's location requires. The Privacy Policy lists places that need everyone to agree and says what "Announce PaceNotes on calls" does in each setting. If you choose Never, you accept that responsibility for every call.
- Do not use PaceNotes to break the law, harass or deceive anyone, or get around usage limits.
- Do not share, resell or scrape your access.
- Do not use it to copy or imitate someone's voice without their permission.
We may suspend an account that breaks these rules.
Your data
You own your transcripts and notes. You let us store and process them to run PaceNotes for you. Unless you turn it off in Settings, you also let us read and grade your calls and meetings to improve PaceNotes. In the Chrome extension you give us this only by turning it on in Options. The Privacy Policy describes both. You can delete or export them at any time.
- Unless you turn it off, Rising Creek Construction LLC reads and grades the text of your calls and meetings, including what the other people in them said, to improve PaceNotes. In the Chrome extension it is off until you turn it on. It stays with us and the providers named in the Privacy Policy. We never publish it, sell it, use it in marketing or show it to other members. We do not fine-tune or train an AI model of our own on it, and we do not hand transcripts or audio to anyone to train a model. OpenAI and Anthropic do not train on data sent through their business APIs by default, and we change no setting that would let them. ElevenLabs receives only the text of a tip you choose to hear spoken, never a transcript or call audio, and handles that text under its own privacy policy. Twilio carries the audio of in-app calls and handles it under its own privacy notice, which lets it use data to train models for security, fraud and network reliability.
- We make no voiceprints and do no biometric speaker identification. Speaker names come from meeting captions, or from the two tracks of a call.
- We never store audio. Transcripts are kept for 90 days unless you choose another time, and a deleted session leaves our backups within 30 days. A test case we keep longer than 90 days has names, addresses, phone numbers, email addresses and prices replaced.
- Anyone, member or not, can ask us to delete what PaceNotes kept about them, including grades and test cases, on the deletion page.
Changes and availability
We improve PaceNotes often and may change or remove features. We aim to keep it running but do not promise it will be uninterrupted or error-free. If we change these terms in a way that matters, we will tell active members before it takes effect.
Ending your account
You can stop using PaceNotes and ask us to delete your account at any time. We may end access if you break these terms or if we stop offering the service, and we will give reasonable notice so you can export your data.
Disclaimers
PaceNotes is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied.
Limit of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
Law
Texas law governs these terms. Disputes go to the state or federal courts in Tarrant County, Texas, unless the law requires otherwise.
Contact
Rising Creek Construction LLC, Springtown, Texas. jakemauldin@risingcreek.ai